TERMS & CONDITIONS 

Admission 
Admission is only permitted after registering at reception. All guests spending the night at the glamping site must present their ID at the reception desk and sign registration forms. 
At least one of the booking must be aged 25 or over as we operate a challenge 25 policy. Please contact site for more details if you wish to book a pod if you are under 25 Under 18s must be accompanied by their parents or legal guardians. 
 
Arrivals and departures 
Check in from 4pm until 8pm. Please inform site if check in is later than 8pm 
Check out is by 10:30am. A late check out may be possible until 12pm for an extra charge of £10 depending on availability. 
Late arrivals must notify the site as soon as possible. Your booking will be held for 24 hours. 
After this period the management reserves the right to re-let your unit. 
No refunds/discounts for inclement weather, late arrivals or early departures. 
Units will be allocated on arrival. 
 
Cancellations and Changes to your holiday 
Changes cannot be made once you have booked. 
No refunds due to inclement weather for your stay or use of hot tub 
No refunds within 4 weeks of your arrival date. 
If you cancel your holiday within 4 weeks of your stay no refunds will be given. 
If you cancel your holiday before your balance is due for your stay, the deposit is non- refundable. The deposit can be used as a credit to an alternate date within 6 months of cancellation. 
If you choose to pay full balance at the time of booking your holiday the whole amount is non refundable within 4 weeks of your stay. 20% of the balance i.e the initial deposit will be retained if you cancel your holiday before 4 weeks of your stay. 
It is advisable that you take out holiday insurance to cover your holiday cost if you have or choose to cancel your stay. 
 
Coronavirus if Applicable 
Please DO NOT book a pod if you do not live in the same household due to local lockdown restrictions and NO REFUNDS or rearranging your stay will be given. 
Proof of address of both guests on the booking may be requested. 
Any stays affected by Government lockdown will be rearranged with the guest in the first instance. 
Refunds will only be provided if government lockdown rules apply and you choose not to rearrange your stay. A £15 admin fee will be applied plus a small charge incurred by the payment system. 
DO NOT travel for your holiday if you are displaying symptoms of COVID. 
Please inform the site immediately if you are unable to travel. 
Before you travel for your holiday please check local restrictions so you travel legally. It is not the Gables Pod Camping’s responsibility to advise you of COVID restrictions. At check in please use the NHS QR Code displayed 
Please use hand sanitiser provided regularly throughout your stay 
Minimum spacing of 4 metres between pitches. 
Owing to government regulations, groups of people are not permitted. You will be asked to leave if a second pod is booked with people you socialise with. 
Reception is closed due to restrictions imposed by the coronavirus outbreak. 
Tents are not accepted at this site. 
All guests are expected to remove all bedding and towels on departure and sanitise all hard services with antibacterial wipes provided 
All guests are expected to clean BBQ facilities before departure NO unwashed utensils or cutlery are to be left in the pod 
All waste MUST be removed from the pod on departure and placed in the relevant outside bins near the entrance 
NO visitors on site due to coronavirus 
 
Dogs 
We only accept 1 small dog by prior approval only in Pear Tree Cottage only Your dog must be tattooed or microchipped. 
 
General 
We are a quiet retreat site NOT a party site: NO music is allowed and please keep voices to a minimum and respect other guests wanting to quietly relax. 
Bookings are nominative and non-transferable. 
Discount cards are not applicable 
Gift vouchers are not redeemable for cash, NON refundable, NON transferrable and dates are subject to availability. 
In the event of a complaint, please speak to a member of staff immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site. 
For health and safety reasons, you are required to use flip flops for hot tub use. Please note, there is a weight restriction of 200kg for the CLOCKTOWER BED. This is a double bed with a ladder to climb. Please see description before booking 
Public areas are non-smoking. Smoking is only permitted at your allocated private decking area. DO NOT smoke directly outside the pod due to inclement weather. 
You will be charged £50 for cleaning. 
 
Quiet hours must be respected between 10 p.m. and 8 a.m. Radio, music and TV players in the pod must be kept at a low volume. 
Car doors and boots must be closed quietly. The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered. 
 
Wood fired hot tub and safety 
Please keep noise to a minimum when using the hot tub 
Children must be supervised at all times and do not put hard or sharp objects in the hot tub. 
We provide enough wood to heat your hot tub for your stay. Additional charges of £8 will be applied for excessive use of logs and if hot tub lids are not replaced at night to maintain the temperature. 
For fire risk, DO NOT use any other means of material other than what the Gables Pod Camping provide to light your log burner for the hot tub. 
If under the influence of alcohol DO NOT attend to the log burner. 
Keep the log burner door closed at ALL times. DO NOT leave unattended 
Do NOT light the log burner under any circumstances. 
I understand and acknowledge that the use of hot tubs can expose me to many inherent risks including those Identified in health warnings. I have read the health warnings and warrant that I know of no reason what it would be unsafe for me to use the hot tub. After having read this waiver and knowing the facts of my health and in consideration of my being allowed to use the hot tub furnished by the Gables Pod Camping. I agree for myself and my party booked into the gables pod camping to act on my behalf to HOLD HARMLESS,WAIVE AND RELEASE the Gables Pod Camping, it’s officers agents, employees, organisers, representatives and successors from any responsibility, liabilities, demands or claims of any kind arising out of use of the hot tub. 
I am aware this is a waiver and a release of liability and I voluntarily agree to its terms when booking the hot tub. I have read and understood the above and agree to follow the hot tub instructions and health and safety rules. I understand I will be asked to refrain from using the hot tub if the rules are not followed. 
 
Hired accommodation 
Hired accommodation: £75.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found. 
Your accommodation must be left clean and tidy; a fine of £50.00 will be charged for unclean units upon departure. 
 
Occupancy 
NO hen/stag parties permitted 
NO GROUP BOOKINGS ALLOWED – a group is deemed to be more than 4 people Maximum 2 pods only can be booked by prior approval. 
If the reception is closed on arrival. Host will greet you 
Normal opening hours of reception is open from 9 a.m. to 8 p.m. (closed currently due to COVID) 
 
Safety and Mitigating Fire Risk 
Barbecues are permitted but must be raised off the ground and attended by an adult at all times. 
Please use a disposable BBQ on the firepit grill or logs purchased from the Gables Pod Camping. DO not use any other means of fuel. ie. coals or briquettes etc in the fire pit. Logs and fire starter pack supplied by the Gables Pod Camping can only be used in the fire pit. The fire pit and the grill MUST be cleaned on departure. No other fuel can be burned in the fire pit. 
If you want to use the fire pit, only logs purchased from the Gables Pod Camping can be used. Please ask a member of staff if you wish to use the fire pit with logs. 
Fires must be extinguished by 10pm and the fire pit lid MUST be placed over the fire. Do NOT leave the fire pit alight or un attended at any time 
Firearms are not permitted. 
 
Vehicles 
Vans (any type) and commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site. You will not be permitted to park on site if you have a van. (sorry we just don’t have the space) 
Each pod has 1 allocated parking space only. 
All cars must be parked in the allocated parking area. Please park considerately in the correct bays. 1 CAR ONLY PER POD. NO vans. 
No vehicle movement between 12 a.m. and 8 a.m. 
Site entrance gate is closed at 11pm. If arriving back to site later than 11pm, please open and close the gate after this time. 
 
Visitors 
Visitors are not permitted on site 
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